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How to approach a successful CX project
Die Essentials aus dem Video
1 - You have to change the KPI's
2 - employee loyalty = customer loyalty
3 - A fool with a tool, remains a fool
4 - Change
5 - Every customer needs an invidual treatment
6 - Don't steer with average KPI's
Das ganze Video zum Thema CRM Manifesto
CRM-Manifesto - how to go for a successful CX project